Last Updated: January 25, 2025

Welcome to Sophia's Bake Shop! These Terms and Conditions govern your use of our website sophiasbakeshop.com and the purchase of cookies from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase from us.

1. General Information

Company Name: Sophia's Bake Shop LLC

Email: info@sophiasbakeshop.com

2. Acceptance of Terms

By accessing or using this website, making purchases, or submitting information, you agree to comply with and be legally bound by these Terms and Conditions. We reserve the right to modify, update, or change these terms at any time, and such modifications will be effective upon posting. Please review these terms periodically for any changes.

3. Product Information and Availability

We strive to ensure that all product information, including descriptions, pricing, and availability, is accurate on our website. However, we do not guarantee that all products are available at all times or that the information on the website is error-free. In the event of any inaccuracies, we reserve the right to correct them at our discretion, including the cancellation or modification of any orders placed based on incorrect information.

4. Orders and Payment

Order Process: Once you place an order through our website, you will receive an order confirmation email. This is not an acceptance of your order but an acknowledgment that we have received it.

Payment Methods: We accept payments through [list payment methods, e.g., credit/debit cards, PayPal, etc.]. Shopify’s secure checkout system ensures your payment information is encrypted and safe.

Order Cancellation: You may cancel your order before it has been processed and shipped. Once your order has been processed, it cannot be canceled, but you may return the product subject to our Return Policy (see below).

Pricing: All prices listed on our website are in United States Dollars (USD) and include applicable taxes, unless otherwise stated. We reserve the right to change prices at any time without prior notice.

5. Shipping and Delivery

Shipping Rates: Shipping rates are calculated at checkout based on the destination and the weight of your order.

Processing Time: Orders are typically processed within 2 business days. Orders placed on weekends or holidays may be processed on the next business day.

Delivery Times: Estimated delivery times are provided during checkout. However, delivery times are not guaranteed and are subject to delays caused by third-party carriers.

Shipping Restrictions: We currently ship to the United States of America ONLY. We do not ship to PO boxes or certain restricted areas.

6. Returns and Refunds

Return Policy: Due to the perishable nature of our products, we do not accept returns. If there is an issue with your order, such as damaged or incorrect items, please contact us within two days of receiving your order for a resolution.

Refunds: If your order is canceled or there is an issue that requires a refund, we will process the refund to the original payment method. Refunds may take 7-10 business days to appear in your account, depending on your payment provider.

Non-Returnable Items: Due to health and safety reasons, we do not accept returns on any food products, including cookies and baked goods.

7. Allergies and Dietary Information

While we take great care to avoid cross-contamination, our products are prepared in facilities that handle nuts, gluten, dairy, and other allergens. Please read the ingredient lists carefully and contact us if you have specific dietary concerns or questions. We cannot guarantee the absence of allergens in our products.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, videos, and other materials, is the property of Sophia's Bake Shop LLC, and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or otherwise use any content from this site without our prior written consent.

9. User Accounts

To place an order on our website, you may be required to create an account. You agree to provide accurate, current, and complete information when creating your account, and to promptly update any information as needed. You are responsible for maintaining the confidentiality of your account login details and for all activities under your account.

10. Limitation of Liability

To the fullest extent permitted by law, Sophia's Bake Shop LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the purchase of our products. In no event shall our liability exceed the amount paid by you for the products in question.

11. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please review our [Privacy Policy] for details on how we collect, use, and protect your information.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Missouri, USA, without regard to its conflict of law principles. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts in (Kansas City) Missouri, USA.

13. Force Majeure

We are not liable for any delay or failure to perform any obligation under these Terms and Conditions if such delay or failure is caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or interruptions in transportation or supply chains.

14. Contact Us

If you have any questions, concerns, or feedback about these Terms and Conditions, please contact us at our email: info@sophiasbakeshop.com

By placing an order with [Your Cookie Store Name], you acknowledge that you have read, understood, and agree to these Terms and Conditions.

This template covers the key aspects of terms and conditions for an online store selling cookies, including payment, shipping, returns, liability, and more. Make sure to review and adjust any legal language with the help of a legal professional to ensure compliance with applicable laws and regulations for your specific business and location.